Replied to this a very long time ago saying Logmein. Bah humbug to that I say now after they got rid of their freebies. Now moved everything over to screenconnect, as many others have to. More expensive obviously, but a great product for SMB to SME.
Also recently looked at Bomgar, which is a dedicated appliance. Fantastic piece of kit for Enterpise, and hope to have a bit more of a play with it some time.
